The Movement

The Seamless Travel Pass

by
Katie100
Katie100 | Mar 24, 2016 | in Rate These Prototypes

Bikes, Taxis, Busses, Trains, even hotels! No queues, no ticket buying, the best deals and just one bill. Double Click the Picture to see every detail.

edited on Mar 24, 2016 by Katie100

Nicky Griffiths Mar 25, 2016

No queueing for tickets sounds great; I'm the person who always gets stuck behind someone wanting really complicated tickets, then they stop to chat with the ticket seller!

Fiona Boubert Mar 26, 2016

I agree, I hate queuing for tickets too, even the ticket machines can be busy
and I always get the person who does not know what they are doing and picks the wrong options then needs assistance.

kate thacker Mar 26, 2016

I like this idea brilliant. btut if I was coming to this with no previous knowledge of all we'd done together and discussed in previous weeks whether id understand the cincept properly

Fiona Boubert Mar 26, 2016

I see your point the prototype could probably have made it a little clearer.

Fiona Boubert Mar 26, 2016

We are living in a more connected and digital world and the Seamless Travel Pass be it a card or an app on your phone would enhance our travel experience. I love the idea that it could include hotels and why stop there maybe it could also include participating restaurant chains and attractions. There are elements of this going on. Some existing city travel cards already include discounts on attractions. I don't think we would be scanning our pass outside our hotel room, it would more likely be at reception but I appreciate the visual is just to demonstrate the function.

If it did include hotels and restaurants as well as travel there could be a business version of the card that companies and organisations could give their staff. It could be set with appropriate restrictions e.g. limited to certain hotels, modes of transport and restaurants. This would save businesses that currently use travel providers such as Redfern a fortune in costs as it would cut out the middle man.

I like the idea of getting the best prices too and perhaps there could be special deals for specific cities at weekends giving you in effect a cheap break in London, Edinburgh etc. There could also be tie in's between specific companies that want to attract more customers where they offer good deals if you use them together e.g. Virgin Trains, Premier Inn and Nando's. There could even be reward points attached or air miles that you could accrue for free travel, hotels or meals.

I commented on here several times before about the cost of the Oyster Card and contactless payments being significantly cheaper than paying by bank card or cash. I can see us moving towards a future where we no longer use cash to travel. This does have the advantage of making it a little more difficult for people to travel anonymously. I say advantage as I am thinking about the recent terrorist attack on the Brussels Metro or situations where people have been attacked or assaulted on public transport. I am not saying that it would be infallible or that security checks could be added but it would help in some instances and perhaps deter some criminal activity.

I think the possibilities in the Seamless Travel Pass are almost limitless and I would love to use one in the future.

Katie100 Mar 28, 2016

I'm bet travel companies would love to do away with cash, not for security reasons but just to get rid of the hassle of dealing with the cash - that would contribute to a saving in staff and time no doubt. The law enforcement / security angle would be a bonus. Well I think so, I don't mind if my journeys can be tracked, I think that adds to my safety.

Fiona Boubert Mar 28, 2016

You are right about the savings for companies going cashless Katie although they can incur a cost for bank/creditcard payments but not with a travel card/app which is the beauty of the Seamless Travel Pass.

Neil Kennedy Mar 29, 2016

I don't have an issue with my journeys being tracked either, it makes a lot of sense.

Janet Bradley Apr 1, 2016

Trouble is, there are still a lot of people out there that don't have a bank account, don't have access to credit, etc... so they have to use cash... so a question I would have... will you require a credit rating to have this card? Would there be a way to top the card up with cash?

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Jade Hewlett Mar 26, 2016

I think this sounds great. It would save you from having to spend time waiting in queues, buying tickets and having to find the right money so it should make travel more relaxing knowing you just have to be there for when the transport leaves and everything else is sorted out for you. Being able to pay with just one bill may mean it would make me more likely to use multiple modes of transport as I don't have to wait around for tickets or find the correct change. I'm sure a travel pass like this would save a lot of time and hassle on public transport.

Fiona Boubert Mar 26, 2016

It would definitely make using multiple modes of transport easier and it would also ensure that you always had the means to get home or where you needed to be so reduces the risk of you being stranded somewhere.

Katie100 Mar 28, 2016

that's an interesting way of thinking abut this card - that it would make multi modal travel more tempting.

Fiona Boubert Mar 28, 2016

It would definitely encourage me to use more modes of transport. In Edinburgh our buses and trams are joined up with one travel card which encourages me to use trams. If I had to pay separately I would probably just stick to the bus.

Janet Bradley Apr 1, 2016

I think that the fact that the cable car in London is run by TFL and you can use your Oyster card to travel on it (and in fact, that's the cheapest way to travel on the cable car), it makes it more accessible to all.

Neil Kennedy Mar 29, 2016

I agree it would make it easier to use multiple modes of transport you could hop on and off with no hassle.

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Gill Chedgey Mar 26, 2016

This is my favourite concept of them all. And it works for all, commuting to work, going on holiday, out on a day trip, travelling alone, travelling with your friends,family, colleagues. It just works!!!!

Fiona Boubert Mar 26, 2016

I agree Whizz it has the potential for amazing flexibility to suit the needs of any traveller.

Neil Kennedy Mar 29, 2016

Could not agree more Whizz.

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Janet Bradley Mar 27, 2016

I think this concept is already visible within city passes and oyster cards, it just needs to have a wider travel company base to include the whole country.

donna anderson Mar 28, 2016

i agree i use my oyster this way but i would like more self service ticket stops in 24 hour places as the shops that use oyster are often shut when you need them

Janet Bradley Mar 29, 2016

One concern is ensuring you get good value for using your pass... and it always gave you the cheapest option... you don't always get good value from travel companies... i.e. if you buy a through ticket from London to Newtown (Powys), you will need to take 2 trains. However, the journey is much cheaper if you book those 2 trains separately... so I would hope that the pass would always calculate the cheapest option.

Katie - do you think that it will really do that? How will it be ensured?

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Katie100 Mar 30, 2016

Hi Aster1x, if this becomes a reality it HAS to do that I think, otherwise people will stick to whatever is the cheapest.

Janet Bradley Mar 30, 2016

Ok... that is good... it is such a minefield at the moment to ensure you get the best ticket prices... and with this app, you would check in at a pay point, but as you are not defining your exit at that point, the cost will be in question until you reach your destination.. there is potential that the cost of your travel will take some time to calculate

Janet Bradley Mar 30, 2016

As you tap in and tap out... are you keeping a tab, or will each journey be deducted from your bank account?

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joanna butler-savage Mar 28, 2016

excellent for me -have often wasted minutes on a morning queuing and i have to clock in so it really matters. i love the idea that it is all stored on one payment method. i would like some sort of back up however in case of malfunctions - perhaps you could have a supporting membership card and number.

Fiona Boubert Mar 28, 2016

I would also like the option of being able to pay a monthly fee to access different modes of transport in the areas or zones I want with the flexibility to add or remove options to change the price to suit my needs.

Neil Kennedy Mar 29, 2016

That would be a preference for me too

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Neil Kennedy Mar 29, 2016

This is my favourite prototype as I would find it the most useful. It would be great if I could join up my journeys using this travel pass. It would be convenient, flexible, fast, secure, easy and indeed seamless. Sometimes the best travel solutions are the most simple one's and this idea is simple but can be built on in many ways as the card evolves with user testing. Indeed it is already happening to an extent with the Oyster Card but that still has limitations whereas this card could be truly limitless. I think it would be important though to keep it within the boundaries of basic journey/trip related spends e.g. travel/hotel/food /entertainment otherwise it starts to become a bank/credit card monopoly which I am sure financial institutions would not like. That's where it would make sense for it to have money upfront options for regular use such as commuting as well as the ability to add on services and extended areas.

Katie100 Mar 30, 2016

Yes good point about the banks, and money up front option.

Janet Bradley Apr 1, 2016

There is also the point... some people don't have a bank account, can there be a cash add on option?

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Janet Bradley Apr 1, 2016

I was watching a room 101 and one of the things that someone wanted to put into room 101 was hotel check in and check out..... fed up with the time it takes to check in at some places because, the hotel already has your details... it would be great if the app if being used to book a hotel, could also be used to check in and check out.... I can see you are looking at using the phone as a room key... so its important to work with the hotels to make the stay seemless and as less painful as possible... not all hotels will be willing to make that transition, so it would be good if the app advised if a hotel still expected a certain amount of human contact with the reception desk!